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Privacy Policy

SOUZU Privacy Policy


As with all shopping websites, we collect personal information from you when you shop online at (“Site”). This Privacy Policy sets out the policy with respect to our collection, processing, storage, disclosure and recording (using so-called “cookies”) of personal information on the Site. We use this information to make your shopping experience as easy and enjoyable as possible. We need to process your order, inform you of any delays and, from time to time, send you details of special offers and promotions.


1. Protection of Personal Data

The protection of personal data is a matter of great importance to SOUZU (“we/us/our”). SOUZU is a trading name of SOUZU Limited, a company registered in England and Wales under company registration number 8688419. Our registered address is 39 Gwendolen Avenue, London, SW15 6EP. It forms part of our basic policies that we handle the personal data you supply to us in accordance with the law and for the purposes of providing the requested services only, as well as for purposes for which you have explicitly consented, for example, to receive further marketing information regarding special offers and promotions which may be of interest to you. Before accessing the Site we would like to inform you of which data we request from you and for which purposes such data is collected and used.

We will keep your personal data strictly confidential. In order to protect the security and confidentiality of your personal data, we will maintain appropriate technical and organisational measures and require the recipients of your personal data to do the same.  We will save your personal data only for the time necessary for the above mentioned purposes. After that period of time, your data will be deleted.

The Site will strive to observe the law in all collection, processing and storage of data and will meet any subject access request in compliance with the law. The Site will only use data in ways relevant to carrying out its legitimate purposes and functions in a way that is not prejudicial to your interests. We will take due care in the collection, processing and storage of any sensitive data and will do our utmost to keep all data accurate and secure. By using the Site you consent to such processing and you warrant that all data and material provided, uploaded and/or stored by you is accurate.


2. Collection of Personal Data

The  personal data we collect can include e-mail address, postal address, surname, first name, date of birth, address and phone number (landline and mobile so we can call you if we have a delivery problem and text you with details about your order) and credit card details, which we would only ask for when you place an order .

Via links on our Site you may be directed to internet services of third parties, which may themselves collect, process and use personal data. It may be that you will be required to register and reveal some personal data for the purposes of using such third party services.  In relation to those services and for the purposes of compliance with the applicable data protection laws, the operators of the external internet sites, who may inform you about their handling of your personal data with their own privacy policy, are solely responsible. We have no possibilities of ensuring that your data is protected by the relevant companies in the same way as your data is protected by us.


3. Processing and use of personal data

We process and use your personal data only to the extent that you have consented and/or this is necessary for the use of our services. In particular, the latter is the case where we use your data to process an order or, if you have consented to receive information, to provide you with information about special offers and promotions. For these purposes, your data is saved on a centralised server situated in the United Kingdom that is inaccessible by unauthorized third parties.  You will be contacted for advertising purposes only if you have agreed to it. There will be no sale or trading of your personal data with third party companies not affiliated with SOUZU in any way. We will not create any user profile or profile of interests on the basis of your personal data.


4. Use of Personal Data outside the EU or transfer to a third party

To the extent that we actually collect, process or use your personal data, this will be done in compliance with the applicable statutory provisions on data protection. These provisions in certain cases may require your consent to the collection, processing or use of personal data. Before you submit personal data to us in the context of the use of the Site, an automatic declaration of consent will appear on the screen of your computer. The declaration of consent may inform you about the use of the personal data and the transfer of personal data from the United Kingdom outside the European Union where the level of data protection may be lower, as in the United Kingdom, and /or of a transfer of personal data to third parties. We would like to ask you to read any declaration of consent appearing on your screen carefully. If you agree to the processing of your personal data as described in this Privacy Policy, including the transfer of your personal data outside the EU and/or to third parties, please tick the applicable boxes to indicate your consent.  You may revoke your consent at any time in writing to us at 39 Gwendolen Avenue, London, SW15 6EP. You may declare this revocation at any time. We will then delete your stored personal data without undue delay.


5. Data Protection

SOUZU is a registered data processor under the Data Protection Act. SOUZU will never pass on your details to third parties for marketing purposes unless you have agreed to it when you first made contact with us, or later agreed to this. If you opted out of receiving information about special offers and promotions and would now like to receive them, please write to us at 39 Gwendolen Avenue, London, SW15 6EP.

There are four circumstances where we may share your data with third parties:

  • With agents that we use to process your order for an item or who help us with the service we provide, for example, credit reference agencies, credit card clearing agencies, fraud prevention and detection agencies. We provide only the information they need to perform their function;
  • If SOUZU’s business assets are ever sold since our data records are part of our business;
  • If you indicated you wished to receive mailings from third party companies whose products may be of interest to you;
  • With outside research companies who we may ask to make contact with you for your opinions about our products and services.
6. Personal Data Request

You may at any time and free of charge request information on your personal data stored with us, as well as on any declarations of consent, by simply writing to us at 39 Gwendolen Avenue, London, SW15 6EP. Besides that, you may also request the correction, blocking or deletion of any incorrect data and/or the deletion of your data in this way or contact us if you have any further questions in relation to this declaration of data protection. 


7.Recording of Data

The Site may collect technical data about the type of internet browser and computer operating system that you use. This information does not identify you as an individual and is used only for tracking of Site use.

When you access our Site, our web servers will automatically and permanently record certain connection data such as the name of your internet service provider, the web site you are visiting us from as well as date, residence time, frequency and navigation of your visit. We record this data solely for the purposes of compiling statistics and we will not use it in any other way. 

Moreover, we will record data on our Site using “cookies”. Cookies are small units of information that are stored on the hard disc of your computer for the purposes of recognition of multiple use of services offered on the Site. There are also so-called “session based cookies” that are used for connection control purposes and that will remain in the main memory of your computer. This means that the session based cookie will not remain on your computer after you have closed your browser. Most web browsers automatically accept cookies. No personal information is stored in the cookie that is issued by the Site. The value stored in the cookie is an anonymous identifier, which is not linked to any other personal information you may supply during your visit. If you do not wish to receive these cookies, you can disable them in your browser. You therefore always have the possibility of rejecting the installation of a cookie on your computer though doing so will mean you will be unable to shop on the Site as the functions on the Site are dependent on cookies. We do not use cookies for advertising purposes or for the creation of user profiles or for other commercial evaluation purposes without your consent. The use of cookies predominantly serves statistical purposes as well as compliance with user conditions. They only contain and transfer to the website as much information as you yourself have disclosed to the Site. SOUZU uses cookies to allow you to move from one part of the Site to another and to add items to your shopping basket without having to log in repeatedly.


8. Changes in Site Ownership

By declaring your consent to the terms of this Privacy Policy, you consent to the disclosure to, and use by, a subsequent owner or operator of the Site, of your data provided to us, to the extent we assign our rights and obligations regarding such data in connection with a merger, acquisition, or sale of all or substantially all of our assets, or in connection with a merger, acquisition or sale of all or substantially all of the assets related to the Site to a subsequent owner or operator. In the event of such a merger, acquisition, or sale of all or substantially all of our assets, your continued use of the Site signifies your agreement to be bound by this Privacy Policy. Your right to revoke your given declaration of consent and the use of your personal data at any time remains unaffected. In order to be able to exercise your right to revoke your consent before any transaction described in this Section, you will be informed before the transaction.


 9. Changes to this Privacy Policy

We further reserve the right to change this Privacy Policy any time by observing the respective applicable data protection regulations. We will inform you about any material amendments in case of which you may revoke your consent to the data processing.  We will also occasionally update this Privacy Policy to reflect company and customer feedback. We encourage you to periodically review this Privacy Policy to stay informed as to how we are protecting your personal information. Your continued use of the Site will constitute your acceptance of any changes made.


10. Data over the internet

We may use a third-party service provider to serve ads on our behalf across the Internet and sometimes on this Site. They may collect anonymous information about your visits to our Site, and your interaction with our products and services. They may also use information about your visits to this and other Web sites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major web sites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the user. If you would like more information about this practice and to know your choices about not having this anonymous information used by our third party service provider, please write to us at 39 Gwendolen Avenue, London, SW15 6EP.


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