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Delivery Charges

Delivery Options

  • Postage

We offer free delivery within the UK for any orders over £45.00

Any orders under £45.00, delivery charge will be £4.99

 

  • Collect in our Store

We will notify you via email once your order is ready and you can collect from our Souzu Store by appointment: Gwendolen House, 39 Gwendolen Ave, London SW15 6EP T: 020 8780 0025

  • International Deliveries

International Deliveries will be quoted according to weight of the parcel and also which country it will be delivered to. We will notify you within 24 hours (Monday – Friday) the relevant costs.

  • Send to a Friend

We offer the service of your order being delivered to an alternative address, in case you are not at home or if you are sending a gift. If your purchase is a gift, we can also offer a gift wrap and greeting card service.

  • Click & Collect

Not going to be home? From newsagents to gyms, even train stations, Click & Collect has over 5,000 safe and secure delivery locations for your parcels. To find your nearest one, simply visit www.hub-box.com and enter your postcode. 

Send us an email souzu@souzu.co.uk with your preferred store and your mobile number and we will arrange for delivery to selected store.

Cost will be £4.99 for orders under £45.00

 

Terms and Conditions

  • Prices may vary depending on the weight of the parcel and if the delivery address is in a remote area.
  • All deliveries will require a signature to acknowledge receipt. If an order is being delivered to an alternative address, again signature needs to be provided.
  • Standard delivery will be between 3-5 working days. 
  • An order is confirmed once payment details have been verified (within 24 hours usually) and is subject to availability. If we do not have stock of the specific item, we will notify you and advise you of the new delivery date.

Returns Policy

You have the right to cancel your order within 14 days without giving any reason.

The cancellation period will expire 14 days from the day after the day on which you acquire (or a third party other than a carrier and indicated by you acquires) physical possession of the last of the goods.

To exercise the right to cancel, you must inform us by email to: souzu@souzu.co.uk

We will make reimbursement without undue delay, and not later than: (i) 14 days after the day we receive back from you any of the goods supplied; or  (ii) (if earlier) 14 days after the day you provide us with evidence that the good have been returned; or  (iii) if no goods were supplied, 14 days after the day on which we are informed about your cancellation.

We will make reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the re-imbursement.

In the event that we have sent goods to you and you have cancelled your order, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back, whichever is the earliest. If we do not receive the cancelled order back, we may arrange to have it collected from you at your cost.

You shall return cancelled orders to: 39 Gwendolen Avenue, London, SW15 6EP without undue delay and in any event not later than 14 days from day on which you communicate your cancellation of the contract to us. The deadline is met if you send the goods before the period of 14 days has expired.

You will have to bear the cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling, other than what is necessary to establish the nature, characteristics and functioning of the goods.

Our policy

Items should be returned unused and with all SOUZU and brand garment tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.

All asterisk* items that are in our final sale are non-refundable & non-exchangeable

Where provided, belts and any brand packaging such as authenticity cards, dust bags, and leather tags should be included with your return.

Please email souzu@souzu.co.uk if any of your purchases have been delivered without SOUZU tags.

Shoes

All shoes should be tried on a carpeted surface before wear.

Underwear & Swimwear

Briefs and swimming costumes should be tried on over underwear, without removing the protective adhesive strip. Returns may not be accepted if this strip has been removed or if items are soiled, and may be sent back to the customer.

Faulty goods

Goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund.

Colours

We have made every effort to display as accurately as possible the colours of our products that appear on SOUZU. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.

 

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